1. Introduction
At BEADHO, we respect your privacy and are committed to protecting your personal data. This policy outlines how we handle information collected through our website (beadho.com.au). We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
2. Information We Collect
We collect information that helps us provide a better experience and fulfill your orders:
- Identity & Contact: Name, shipping address, and email (collected during checkout or via contact forms).
- Technical Data: IP address, browser type, and location data.
- Usage Data: Information about how you use our website, such as pages viewed and time spent on site.
3. How We Collect It
- Directly: When you purchase a piece of jewellery or contact us.
- Automatically: We use cookies and tracking software to understand visitor behavior and location. This helps us optimize our site for our Sydney-based and international customers.
4. Purpose of Collection
We use your data to:
- Process and ship your orders
- Improve website performance and user experience
- Communicate updates or respond to inquiries
- Ensure the security of our store and prevent fraud
5. Disclosure to Third Parties
We do not sell your data. We only share it with essential service providers, such as:
- Shipping Partners: To get your beads and jewellery safely in your hands
- Payment Processors: To securely handle transactions
- Analytics Providers: To help us understand our website traffic
6. Data Security & Retention
We take reasonable steps to protect your information from unauthorized access. As we deal in unique, one-off vintage items, we retain transaction data as required by Australian tax and consumer law.
7. Your Rights & Contact
You have the right to access, update, or delete your personal information. If you have any questions or wish to make a complaint regarding your privacy, please contact us at: Email: service@beadho.com.au