FAQ’s & SHIPPING
Delivery, Processing & Shipping
At BEADHO we want all of our treasures to reach you safely and quickly. All parcels are sent via Australia Post and include tracking.
Higher value orders may need to be manually reviewed before being confirmed and require a signature on delivery. We will be in touch if this is the case.
| AUSTRALIA | NEW ZEALAND |
| Order value $100+ Free Express Post shipping! | Order value $200 AUD+ Free Regular shipping! |
| Order value less than $100 Express Post – $15 shipping fee Regular Post – $10 shipping fee | Order value less than $200 AUD+ Regular – $25 AUD shipping fee Note: Express Post is Unavailable |
Other Countries
Currently we only ship within Australia & New Zealand.
For collectors in other regions, please reach out.
Dispatch & Tracking
We aim to ship most orders within 24 hours on weekdays. If we require additional time to pack your items, we will be in touch personally.
You will receive a tracking number via email as soon as your package is on its way.
In the rare event that tracking shows as ‘Delivered’ but you cannot locate your parcel, please contact us and the delivery partner within 48 hours.
How are items packaged?
We aim to upcycle packaging that has been accumulated through our buying which means your packaging may come in different forms in our early days – we will ensure they are packaged safe for travel.
Naturally we would love to have our own recycled packaging and are investigating options for later.
What is the condition of “vintage” items?
Because our collection is second-hand most pieces will show time with patina, surface wear or oxidation.
We provide high-resolution photography and detailed descriptions so you know exactly what to expect.
If you have any questions or want to clarify anything pre-purchase, we are always happy to provide additional photos and details.
Do you accept returns?
Due to the unique nature of vintage and second-hand stock, we generally do not accept returns for change of mind.
However, if an item arrives damaged or was misrepresented, please reach out immediately so we can make it right.
(We are reasonable so please contact us if you are disappointed in any way)
New Zealand Shipping & Quarantine
Some products are not suitable for export to New Zealand due to quarantine import considerations.
This is usually called out on in the product description on impacted product pages but this is not guaranteed.
Please keep this in mind when choosing products with wood, endangered or exotic components for example.
I am happy to discuss this with you pre-purchase via the contact form found in our menu.